Here is the translated version of your warranty policy:
Warranty Policy
Thank you for choosing our conveyor belt machines and equipment! To ensure your satisfaction, we offer a comprehensive warranty service. The details are as follows:
Warranty Period
Our products are covered by a twelve (12) month warranty, starting from the date of delivery (Bill of Lading date).
Warranty Coverage
During the warranty period, we will provide free repair or replacement for any issues caused by:
• Defective parts.
• Material issues.
• Workmanship defects.
Exclusions from Warranty Coverage
The warranty does not cover the following:
1. Improper Use:
• Damage caused by failure to follow the product’s operating instructions.
• Malfunctions resulting from overload or misuse.
2. Human Factors:
• Damage caused by accidents, negligence, or improper operation.
• Unauthorized repairs, modifications, or disassembly of the equipment.
3. Normal Wear and Tear:
• Natural wear or aging of the equipment under normal usage.
4. External Environmental Factors:
• Damage caused by force majeure events (such as fire, flood, earthquake, etc.).
• Issues arising from environmental conditions (e.g., excessive moisture, corrosive gases, etc.).
Customer Responsibilities
• When applying for warranty service, customers must provide the following documents:
• A copy of the purchase invoice or Bill of Lading.
• A detailed description of the issue, along with photos or videos as evidence.
• Customers are responsible for covering the shipping costs to send the equipment to the repair center. We will cover the return shipping costs after the repair is completed.
Contact Us
If you encounter any issues while using the equipment, please contact us through the following channels:
• Phone: +8615325513228
• Email: HOLOService@18816.cn
We are committed to providing efficient and professional service to ensure your equipment operates in its best condition.
Let me know if you need further adjustments!
